Shipping Policy

1. General Information

At https://videosecurity.store/, operated by Pawel Piasecki, we are committed to delivering your orders promptly and securely. This Shipping Policy explains the available shipping methods, estimated delivery times, order processing procedures, and contact information in accordance with consumer protection regulations including Directive 2011/83/EU and Real Decreto Legislativo 1/2007 of Spain.

2. Shipping Times

We currently offer delivery services to the following regions with estimated shipping times:

  • Spain: 5–7 business days or in-store pickup (upon request)
  • European Union: 7–14 business days
  • International (Worldwide): up to 30 business days depending on the destination country

Please note that delivery time estimates do not include weekends, public holidays, or delays caused by customs inspections or external logistics providers.

3. Order Processing & Payment Confirmation

  • All orders are processed only after we receive and confirm full payment through our banking system or payment gateway.
  • Once payment is verified, we will begin preparing your shipment, usually within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next working day.

4. Tracking Information

Once your order is shipped, you will receive a confirmation email with your unique tracking number and a direct link to track your shipment online. You can check the delivery status anytime using these details.

5. Shipping Restrictions & Delays

  • Deliveries to remote or rural locations may take longer than the average delivery estimates.
  • We are not liable for delays beyond our control, including but not limited to weather conditions, customs procedures, strikes, or courier-related disruptions.
  • Customers are responsible for providing accurate shipping information. We are not responsible for lost packages due to incorrect addresses provided at checkout.

6. Customs & Import Duties

For international shipments outside the European Union, local customs fees, import taxes, and duties may apply upon arrival in your country. These fees are not included in our prices and are the sole responsibility of the recipient. We advise checking with your local customs office for specific regulations.

7. Contact Information

If you have any questions related to shipping, delivery times, or tracking, please contact:

Pawel Piasecki
N.I.E.: Z2579643Z
Email: pawelpiaseckispain@icloud.com
Phone: +34 672 960 750
Address: FRAGATA, 46 1 21 – 03182 Torrevieja (Alicante), Spain
Website: https://videosecurity.store/